Privacy Policy and Terms of Use

1. Privacy Policy and Use of Cookies

We are committed to safeguarding the privacy of our website visitors; in this policy we explain how we will treat your personal information. By using the Carers FIRST website and agreeing to this policy, you consent to the collection and use of the information as described here:

Our sites/systems use cookies to store basic information about your visit which is required for the site to operate. If you have not logged into the site or system, then very little of the data relates to you personally (we may store your current internet address (IP Address) and some very basic browser settings defining what type if device and browser you are using to access the site, for example).  If you use one of our sites/systems as a registered user, and proceed to log into the site or system, then the cookie will be used to keep your session with our server 'alive' so that we know you are logged in. No personal information about you is stored in our cookies.

For more info about cookies and the use of cookies, visit the Information Commissioners Office website (https://ico.org.uk/your-data-matters/online/cookies/)

The Carers FIRST website only stores personal information in relation to you with your permission. You may choose to reveal information to us if for example, you register or complete a survey. The Carers FIRST website may use the information in connection with processing your enquiries or to help improve our service. Any information collected by Carers FIRST from users of this site shall not be revealed or disclosed to third parties unless the user’s prior written consent thereto is obtained. Information is used solely for the purpose described below.

We bind our employees and partners to observe your privacy and confidentiality rights.

The Carers FIRST website may collect the following data:

• If you choose to register for our newsletters or any other subscription service, we can send you requested information, news or promotions. If you choose to give us your e-mail address, we will communicate with you via e-mail. We do not share you e-mail address with others outside Carers FIRST. You can choose not to receive any more e-mails at any time.
• Depending on your e-mail settings, information about you may be transmitted automatically when you send an e-mail to Carers FIRST
• We use IP addresses to help diagnose problems, to administer our Website, and to gather demographic information. When you visit our site, we recognise only your domain name and not your e-mail address. We will see your e-mail address only if you give it to us by filling out a form or by sending us an e-mail message.
• From time to time Carers FIRST surveys may ask you for demographic information, such as postal codes. If the online survey collects contact data, we may use that data to send you further information only if we specifically asked for your permission in the survey. You are free to retract any permission you gave.

Please note that you can opt out for receiving e-mail communications from us whenever you like.

2. Copyright

Copyright in all material, information and logos presented on this site rest with Carers FIRST registered in the UK. The content of this site is protected under applicable United Kingdom law, but not limited to, United Kingdom Copyright and Trademark laws. Nothing contained on this site should be constructed as granting any license or right to use any material on this site.

Users seeking permission to use the content of this site for commercial purpose may contact Carers FIRST via email: info@carersfirst.org.uk

Carers FIRST cannot, nor does it, exercise continuous editorial control over the content of this site and accepts no responsibility for any illegal, discriminatory, defamatory or obscene content appearing on this site. Users are requested to inform Carers FIRST of such matter appearing on this site by e-mailing: info@carersfirst.org.uk

3. Communication

By sending e-mails to Carers FIRST via this site or subscribing to newsletters, the user consents to receiving electronic communications from Carers FIRST. The user thereby agrees that all agreements, notices, disclosures and other communications sent by Carers FIRST satisfies any legal requirements, including but not limited to, the requirements that such communications should be in writing.

4. Hyperlinks

The Carers FIRST terms and conditions are not applicable to any third party site. Where Carers FIRST provides links to other related internet sites, Carers FIRST does not sponsor or edit these sites and these links are provided for the user's convenience only. The inclusion of these links does not imply endorsement by Carers FIRST of the site and any use and/or reliance on the site is at the users own risk.

5. Google Analytics

We use a tool called Google Analytics to collect information about the use of this site.

Google Analytics collects information such as how often users visit this site, what pages they visit when they do so, and what other sites they used prior to coming to this site.

We use the information we get from Google Analytics only to improve this site. Google Analytics collects only the IP address assigned to you on the date you visit this site, rather than your name or other identifying information. We do not combine the information collected through the use of Google Analytics with personally identifiable information.

Although Google Analytics plants a permanent cookie on your web browser to identify you as a unique user the next time you visit this site, the cookie cannot be used by anyone but Google. Google's ability to use and share information collected by Google Analytics about your visits to this site is restricted by the Google Analytics Terms of Use and the Google Privacy Policy. You can prevent Google Analytics from recognising you on return visits to this site by disabling cookies on your browser.

6. Disclaimer

The user expressly agrees that the use of the Carers FIRST website is at the user's sole risk. Carers FIRST makes no representations or warranties that this website is free from errors or omissions nor that the service provided will be uninterrupted and free from defects. Users are requested to report any possible malfunctions and defects to info@carersfirst.org.uk

This website is provided on an 'as is' basis, without any representation or endorsement made and without any warranty of any kind whether expressed or implied, including but not limited to warranties of satisfactory quality, non-infringement, title, security and compatibility. It is the sole responsibility of the users to satisfy themselves prior to entering into this agreement that the services available on this site will meet the user's individual requirements and be compatible with the user's hardware and/or software. The user acknowledges and confirms Carers FIRST's indemnity to, including but not limited to, indirect, direct, incidental, special, consequential and punitive damages arising from the use of or inability to use the Carers FIRST website. Carers FIRST has taken reasonable measures to ensure the integrity of this website and its contents. However, no warranty, whether expressed or implied, is given that any applications, downloads or files available via this website are free of viruses, worms, Trojans, bombs, time locks or any other data or code which has the ability to corrupt or affect the operation of the user's system.

No advice or opinion expressed on this site should be regarded as professional advice and users are advised to seek professional advice before placing reliance on any opinion given in this site.

7. Security

Any user that delivers or attempt to deliver any damaging code to this website or attempt to gain unauthorised access to any page on this website shall be criminally prosecuted. Carers FIRST may also, at is sole discretion, institute civil action for damages suffered as a result of such conduct.

8. Alterations to Terms and Conditions

The use of or access to this site constitutes the user's acceptance of the above term and conditions, Carers FIRST has the exclusive discretion to alter the terms and conditions of the site at any time, without prior notice to the user.

9. Enquiries

If you have any questions about the Carers FIRST Terms and Conditions, please contact info@carersfirst.org.uk